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Customer Business Development Manager - eCommerce

Mississauga, ON

 The Opportunity:

A champion and advocate for MLF and customers(s).  Responsible for developing and strengthening our North American eCommerce customer relationships, managing and growing MLF and customer’s business, and bringing eCommerce expertise in house and to our customers.             

Snapshot of a Day-in-the-Life:

  • Responsible for developing and growing the relationships with all our key eCommerce customers in Canada and the United States.  This includes the fundamentals of content, SEO and digital merchandising tactics while also reaching and exceeding internal commitments such as volume, profit, and trade spend ROI. 
  • Understand customer’s strategy and build strong relationships through an Omni channel focused approach.
  • Achieve profitable growth through strategic planning, and the understanding and manipulation of key sales fundamentals; distribution, pricing, promotion and display.
  • Lead the complete sales process through joint business planning, negotiation, forecasting, trade fund management, volume incentive planning, gap closing, and business reviews.
  • Sell in a fact-based way utilizing various sources of available data such as Nielsen, IRI and other POS data to diagnose the business and turn insights into selling strategies.
  • Demonstrate and build upon basic financial acumen through the understanding and management of Maple Leaf and eCommerce customer P&Ls.  
  • Passionately acquire strong knowledge and expertise in our products, industry and the category management so that you become the customer’s consultant on the business.
  • Exercise strong multi-functional leadership both internally and at the customer by frequent and proactive engagement of available resources to deliver the business.  For example, marketing, insights, field sales, category sales development, finance, demand planning and supply chain. 
  • Occasional overnight travel required.

What You’ll Bring:

  • University Degree – Business education preferred
  • 3+ years CPG experience- similar or related role
  • Key account management sales experience required; strategic planning, effective thought leadership
  • Strong understanding of eCommerce fundamentals
  • Shopper Marketing experience an asset
  • Strong commercial sense and industry knowledge
  • Exceptional interpersonal, communication and presentation skills
  • Ability to work independently as well as part of a team
  • Ability to “think on one’s feet” and make decisions independently in a fast-paced environment
  • Leadership & emotional maturity
  • Negotiation skills
  • Valid driver’s license
  • Strong computer skills (Microsoft Office) and good systems knowledge (Cognos, BPCS)
  • Ability to work under pressure in a fast paced, demanding work environment
  • Highly organized, fact-based and detail oriented
  • Bilingual is an asset (French/English)

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.
  • We are carbon neutral.
  • We are one of the only food companies in Canada to set science-based targets.
  • We aim to reduce our environmental footprint by 50% by 2025.
We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.
  • Doing What’s Right
  • Shared Value
  • High Performance
  • Diverse and Inclusive Teams
  • Disciplined Decision Making
  • Our Accountability
  • Intense Curiosity
  • Transparency and Humility

Maple Leaf Foods is committed to ensuring the health and safety of all our employees.  As part of this commitment, we have adopted a number of COVID-19 safety measures, including a requirement for all employees to be fully vaccinated by March 31, 2022 and to show proof of vaccination.   In keeping with this policy, successful candidates will need to provide proof of vaccination by March 31, 2022 (or prior to their first day of work if the start date is after March 31, 2022).  We will of course consider accommodations for anyone unable to be vaccinated following human rights and other applicable laws
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.

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