The Opportunity:

The AR Coordinator is responsible for the collection and follow-up of all unreconciled items relating to a particular portfolio of accounts, as well as the accurate coding and processing of all customer deductions, in compliance with our company policies and department procedures.

Any MLF team member interested in being considered for this role are encouraged to apply online by August 28. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Make regular collection calls to customers that have past due invoices on their account, reinforcing payment terms and requirements.
• Work with the Credit team for orders on credit block and decide next steps for order release based on department procedure and company policy approval levels.
• Monitor assigned customer accounts for adherence to approved credit terms, and changes in customer business activities. Escalate exceptions to Manager where appropriate.
• Identify and work all claims (trade spend, pricing issues, shortages, etc.) following appropriate procedures to clear each one.
• Obtain claim back up, prepare, code and forward all claims to the various stakeholders for approvals.
• Keep a clear record of actions steps by adding text notes and follow up actions in SAP/HRC
• Work closely with our Sales, Marketing, Supply Chain, and Trade/Pricing personnel for documentation and approvals where necessary.
• Communicate with customers and sales regarding repayment of invalid deductions & upcharges/rebills.
• Reconcile and process offsets to clear o/s items in the sub-ledger, in a timely manner.
• Perform regular follow-up with external and internal contacts to escalate the resolution of open claims/issues.
• Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

• Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default
• Other duties as assigned to provide support to the AR team
• Optimize collection activity and deduction resolution
• Achieve or exceed budgeted DSO targets

What You’ll Bring:

• A minimum of 1.5 years related experience within an accounts receivable department.
• Undergraduate degree in Accounting & Finance (preferred)
• Must have excellent communication skills; strong written and verbal communication skills with the ability to effectively communicate at all levels with customers, sales, and management.
• Strong Negotiation and Collection skills
• Must have excellent planning and organizational skills and ability to multi-task
• Ability to react to and effectively manage changes in priorities based on business need
• Must have strong Excel skills (V-lookup, Pivot Tables, other various formulas)
• 1 to 2 years SAP experience preferred
• High Radius Cloud application experience is an asset
• Use Practical Process Improvement techniques to identify and solution problem root cause
• Must understand the importance of company policies and procedures
• Focused on internal & external performance measures
• Sound knowledge of accounting principles and procedures.
• Exhibits the initiative, drive and determination to achieve stretch targets
• Must strongly demonstrate Maple Leaf Leadership values
• Ability to work with minimal supervision; following guidelines and company policy

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.
• We aim to reduce our environmental footprint by 50% by 2025.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.

Disclaimer:  Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board.  Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.

#LI-Hybrid