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Customer Supply Chain Manager - Poultry

Mississauga, ON

 The Opportunity:

The Manager, Poultry Customer Supply Chain and Fulfillment is responsible for the leadership of a team of Customer Supply Chain (CSC) representatives as well as owning the Poultry executional supply chain relationship with key customers and Sales customer business teams (CBT). This role will be aligned to all Poultry CBT account leads.  The individual will be responsible for coaching the Poultry CSC team on best order management practices and working with them to both report and define corrective action regarding both fill rate and on time delivery.    Finally, they will work with both internal cross functional teams and the customer to determine cost savings and process optimization opportunities. 

Snapshot of a Day-in-the-Life:

  • Key contact for Poultry leadership for all day-to-day order management activities, logistics and inventory flow challenges with staff and account(s).
  • Manage a team of Customer Supply Chain Representatives and create a culture of continuous improvement. 
  • Work collaboratively with the Poultry supply chain leadership on the integrated process of fulfilling demand and optimizing the use of all finished goods to maximize customer fill rate. 
  • Act as the Poultry order management process expert within MLF by working with the cross functional teams in defining systems and processes that will optimize the team’s performance. 
  • Ensure that all processes aligned to MLF’s Order Policy, including Efficient Replenishment Policy elements such as truckload building, minimum order quantity, unitization & delivery management
  • Accountable for identifying and leading cost and service improvements for both MLF and the customers supply chain through enhancement of both technical and operational processes
  • Provide insight into any major order to forecast variances in the consensus process by collaborating with Demand Planning, Sales and the customer business teams.
  • Work with Sales and Fulfillment teams to consistency with customer support across MLF’s various protein categories.
  • Provide CSCR team support to ensure they are leading planning, customer communication and facilitate new launch or rationalization plans.
  • Recruiting, hiring, training, and providing ongoing development leadership and coaching to a team of professionals.
  • Aligning with MLF Values, focused on delivering results and leading within the overall Customer Supply Chain team.
  • SPOC for all Poultry related process or elevation discussions.
  • Ensure outbound customer fill rate targets are achieved while maximizing inventory use.
  • Meet or excess cost targets associated with distressed sales while exceeding all related KPI’s
  • Ensure that the teams customer profiles and specific SOP’s are fully up to date
  • Maintain specific department or customer objectives for the assigned account
  • Responsible for the customer relationship for assigned key account(s).
  • Communicate major supply outages to the customer

What You’ll Bring:

  • Post-secondary education
  • 3-5 years of demand forecasting, order management, and inventory management experience
  • 1-3 years of prior people management experience
  • Poultry industry and process knowledge is an asset
  • Previous experience negotiating and collaborating with the manager and director level at the customer
  • Strong analytical skills driving solution-based actions
  • Outstanding influential leadership skills.  Ability to lead and move initiatives forward.
  • Excellent ability to develop and maintain cross functional internal and external relationships
  • Strong communication skills - written and verbal (one-on-one and in groups)
  • Effective negotiation skills
  • Self-motivated team player - able to be pro-active and work with minimal supervision
  • System Knowledge: Proficient in Microsoft Office, advanced Excel skills; experience in SAP ECP/APO and SAP IBP is an asset
  • Bilingual (English/French) is an asset, however, may be required
  • Strong alignment with Maple Leaf’s Values.

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.
  • We are carbon neutral.
  • We are one of the only food companies in Canada to set science-based targets.
  • We aim to reduce our environmental footprint by 50% by 2025.
We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.
  • Doing What’s Right
  • Shared Value
  • High Performance
  • Diverse and Inclusive Teams
  • Disciplined Decision Making
  • Our Accountability
  • Intense Curiosity
  • Transparency and Humility

Maple Leaf Foods is committed to ensuring the health and safety of all our employees.  As part of this commitment, we have adopted a number of COVID-19 safety measures, including a requirement for all employees to be fully vaccinated by March 31, 2022 and to show proof of vaccination.   In keeping with this policy, successful candidates will need to provide proof of vaccination by March 31, 2022 (or prior to their first day of work if the start date is after March 31, 2022).  We will of course consider accommodations for anyone unable to be vaccinated following human rights and other applicable laws
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.


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