IS Analyst, Microsoft 365 Services
A Sustainable, Forward Thinking Protein Company
Maple Leaf Foods is a leading meat and plant-based protein company, employing over 11,500 people and publicly traded on the Toronto Stock Exchange. We are proud of our roots, which trace back well over 100 years, but our vision and purpose are decidedly forward looking. As we pursue our vision to become the most sustainable protein company on earth, we are committed to creating shared value – creative business value through addressing some of the world’s most critical social and environmental challenges. Our goal is to build a more sustainable food system, which provides nutritious affordable food, operates within planetary limits, cares for animals responsibly, and meaningfully engages with our communities to advance a more just society. We are advancing bold changes within Maple Leaf and more broadly within society to pursue our vision. We deeply believe this is the sustainable path to growth.
Our job is to make great food
Maple Leaf Foods embraces a strong values-based culture, where our people are deeply engaged in work that is purposeful, fast-paced and challenging. We cultivate an open, non-bureaucratic and inclusive workplace that fosters safety and transparency, along with individual leadership and accountability. Each Maple Leaf team member has a voice and plays an active role in helping all of us achieve our goals with passion and discipline. We support one another to grow professionally, to learn new skills and to take on challenging experiences in the spirit of continuous improvement.
Raise the Good in Food
We have united behind a shared purpose – to Raise the Good in Food. This spans a dramatic transformation of our flagship Maple Leaf brand, replacing anything artificial with simple, natural ingredients; investments and process changes to reduce our environmental footprint by 50% by 2025; building a diverse and inclusive culture where all talent thrives; becoming a leader in animal care; and advancing food security through our charitable foundation, the Maple Leaf Centre for Action on Food Security. .
Our Leadership Values
Eight core values guide us in everything that we do.
- Do What’s Right
- Shared Value
- High Performance
- Diverse and Inclusive Teams
- Disciplined Decision Making
- Our Accountability
- Intense Curiosity
- Transparency and Humility
The Information Solutions Analyst, Microsoft 365 Services role is a full-time position reporting to the Manager, User Experience based out of the Meadowvale campus offices in Mississauga, ON.
Be part of the team managing Microsoft productivity and collaboration tools that allow our people to focus on doing their best work. Advance your technical knowledge of the Microsoft platform and hone coaching skills to aide users. Working in collaboration with senior members of the team, this role is focused on support initiatives to grow adoption and keep enterprise applications in top shape.
Other aspects of the team’s services portfolio include enterprise UX services, website management, webcasting services, administration of other Cloud SaaS and innovation research assessments.
A snapshot of some of the exciting things you will lead and do:
This role provides a wide variety of hands-on experiences to introduce and build technical competencies across the Microsoft modern platform and strengthen confidence when interacting with end users.
Resolve support and incident cases logged by users is a priority focus, along with Ticket Captain duties to ensure team’s commitments stay within service level agreement expectations
Test and raise awareness of new feature releases provided by Microsoft
Support application administrative duties for the Microsoft platform (Teams, SharePoint, Power Platform, etc.) and other supporting applications
Participate in Microsoft’s Champion program and draw on relevant resources to promote adoption
Craft internal communication campaigns to raise awareness and skill proficiency using a variety of mediums – SharePoint, news articles, knowledge articles, emails, webinars, videos, Yammer posts, etc.
Participate in end user workshops to capture and refine business requirements
Support creation of wireframes, prototypes or other technical documentation for custom solutions
Perform System Integration Testing (SIT) or facilitate User Acceptance Testing (UAT) for solutions
Research and test new concepts or use-cases to evaluate the business case
Other duties as assigned
What we have to offer you:
- Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America
- Professional and career development opportunities, supported by our commitment to talent development through our partnership with the Ivey School of Business.
- Competitive Health and Wellness benefits that start on your first day of employment
- Defined Contribution Pension Plan
- Commitment to Learning – courses, resources and tools provided to all employees
- Employee Assistance Program
What you will bring:
A keen interest to become a Microsoft Champion and work on professional growth.
Post-secondary education in Computer Science or a related business field, or 3+ years relevant work experience
Competency with using Microsoft apps – SharePoint, Teams and Power Platform of particular interest; certification preferred
Aptitude for picking up new technology skills
Effective interpersonal skills with a focus on delivering quality customer service
Strong verbal and written communication skills, able to explain concepts in simple terms or visuals for non-technical audiences
Familiarity with BMC Remedy / Smart IT or similar ticket management tools is beneficial
Highly collaborative nature, open to sharing and receiving information and feedback
High empathy, likes problem solving and organizing tasks
Well organized and proficient, able to work independently and as part of a team
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at email@example.com.