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Communications (Networking) Support Analyst

Edmonton, AB · Information Technology

Communications (Networking) Support, Analyst

A Sustainable, Forward Thinking Protein Company

Maple Leaf Foods is a leading meat and plant-based protein company, employing over 11,500 people and publicly traded on the Toronto Stock Exchange. We are proud of our roots, which trace back well over 100 years, but our vision and purpose are decidedly forward looking. As we pursue our vision to become the most sustainable protein company on earth, we are committed to creating shared value – creative business value through addressing some of the world’s most critical social and environmental challenges. Our goal is to build a more sustainable food system, which provides nutritious affordable food, operates within planetary limits, cares for animals responsibly, and meaningfully engages with our communities to advance a more just society. We are advancing bold changes within Maple Leaf and more broadly within society to pursue our vision. We deeply believe this is the sustainable path to growth.
Our job is to make great food

Maple Leaf Foods embraces a strong values-based culture, where our people are deeply engaged in work that is purposeful, fast-paced and challenging.  We cultivate an open, non-bureaucratic and inclusive workplace that fosters safety and transparency, along with individual leadership and accountability. Each Maple Leaf team member has a voice and plays an active role in helping all of us achieve our goals with passion and discipline. We support one another to grow professionally, to learn new skills and to take on challenging experiences in the spirit of continuous improvement.
Raise the Good in Food

We have united behind a shared purpose – to Raise the Good in Food. This spans a dramatic transformation of our flagship Maple Leaf brand, replacing anything artificial with simple, natural ingredients; investments and process changes to reduce our environmental footprint by 50% by 2025; building a diverse and inclusive culture where all talent thrives; becoming a leader in animal care; and advancing food security through our charitable foundation, the Maple Leaf Centre for Action on Food Security.

Our Leadership Values 

Eight core values guide us in everything that we do.

  • Do What’s Right

  • Shared Value

  • High Performance

  • Diverse and Inclusive Teams

  • Disciplined Decision Making

  • Our Accountability

  • Intense Curiosity

  • Transparency and Humility

The Opportunity:

Maple Leaf Foods is looking for a Communications (Networking) Support Analyst that will provide remote and local support to our locations in Alberta and Saskatchewan. We are a dynamic environment that works with various forms of networking and computing technology. The role will not only encompass support of day to day operations but project work as well.  If you are chosen as our new Analyst you will work not only on or networks but also our plant systems that utilize virtualized compute environments. The majority of our systems support our manufacturing plants and our key areas of effort around these facilities.  You will be based out of one of our Alberta locations located at 2619 91 Ave, Edmonton, AB T6P 1S3. You will also have the flexibility to work from home.

A snap shot of some of the exciting things you will lead and do:

  • Provide excellent customer service by execution of network technical projects and support operations that are designed to increase the business effectiveness of the Maple Leaf Foods infrastructure.

  • Participate in IS and Plant projects and represent Infrastructure team

  • Communicate technical issues in business terms to appropriate stakeholders.

  • Technical writing and documentation

  • Follow/review standard operating procedures related to delivering effective preventative maintenance and solutions.

  • Participate in project related work inside and when required outside of normal business hours.

  • Participate in support work inside and when required outside of normal business hours

  • You will be the primary contact for our locations in Alberta and Saskatchewan and provide support remotely and possibly onsite depending on support requirements 

  • Adhere to Infrastructure architecture governance and standards.

  • Provide infrastructure analysis as required

  • Provide support for Maple Leaf Foods infrastructure.

  • Network Performance Report writing.

  • Perform Support work assisting the Communications and other various IS teams.

  • Participate in our On-Call support rotation

  • Deploy the latest WAN, LAN and Wireless Cisco Technology at our locations as well as support existing infrastructure.

  • Examples of equipment that you will be supporting:

    • Cisco Catalyst switches 2960, 3650, 3750, latest 9000 series

    • Cisco Router 1800, 1900 and 2800, 2900, 4000 series

    • Wireless Controllers like the Cisco 5508, 5520 and new 9800 series

  • Work closely with our end user compute and server teams assisting with deployments of servers as well as laptops and desktops

  • Support plant floor end user production systems that are connected to our network

  • Work with our ticketing support tool BMC Remedy

What we have to offer you:

  • Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America

  • Competitive Health and Wellness benefits that start on your first day of employment

  • Defined Contribution Pension Plan

  • Commitment to Learning – courses, resources and tools provided to all employees

  • Employee Assistance Program

What you will bring:

  • The successful applicant will possess job experience in the data LAN/WAN networking field and systems as well as have 4 years of experience supporting data networks.

  • Candidate must have good knowledge of Windows and Linux based operations systems.

  • Candidate will be supporting Cisco technologies and therefore experience with this technology is a must

  • Excellent communication skills

  • Ability to work in large or small groups

  • Ability to balance multiple initiatives and support, in order to meet deadlines.

  • Ability to interact with the business on a non-technical level.

  • Flexible to a changing environment.


We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods however only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.  

Maple Leaf Foods is committed to Employment Equity and maintaining a diverse workforce.  Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Attraction Team at accommodations@mapleleaf.com.  Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible

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