End User Adoption Senior Analyst- Modern Workplace Change Management

Location: Mississauga, ON, Canada
Date Posted: 11-06-2018

A Sustainable, Forward Thinking Protein Company
Maple Leaf Foods is a leading meat and plant-based protein company, employing over 11,500 people and publicly traded on the Toronto Stock Exchange. We are proud of our roots, which trace back well over 100 years, but our vision and purpose are decidedly forward looking. As we pursue our vision to become the most sustainable protein company on earth, we are committed to creating shared value – creative business value through addressing some of the world’s most critical social and environmental challenges. Our goal is to build a more sustainable food system, which provides nutritious affordable food, operates within planetary limits, cares for animals responsibly, and meaningfully engages with our communities to advance a more just society. We are advancing bold changes within Maple Leaf and more broadly within society to pursue our vision. We deeply believe this is the sustainable path to growth.
Our job is to make great food
Maple Leaf Foods embraces a strong values-based culture, where our people are deeply engaged in work that is purposeful, fast-paced and challenging.  We cultivate an open, non-bureaucratic and inclusive workplace that fosters safety and transparency, along with individual leadership and accountability. Each Maple Leaf team member has a voice and plays an active role in helping all of us achieve our goals with passion and discipline. We support one another to grow professionally, to learn new skills and to take on challenging experiences in the spirit of continuous improvement.
Raise the Good in Food
We have united behind a shared purpose – to Raise the Good in Food. This spans a dramatic transformation of our flagship Maple Leaf brand, replacing anything artificial with simple, natural ingredients; investments and process changes to reduce our environmental footprint by 50% by 2025; building a diverse and inclusive culture where all talent thrives; becoming a leader in animal care; and advancing food security through our charitable foundation, the Maple Leaf Centre for Action on Food Security.

Our Leadership Values 
Six core values guide us in everything that we do.

  • Do what’s right
  • Deliver winning results
  • Build collaborative teams
  • Get things done in a fact-based, disciplined way
  • Learn and grow, inwardly and outwardly
  • Dare to be transparent, passionate and humble
End User Adoption Senior Analyst- Modern Workplace Change Management
The Opportunity:
Aligned to building a digital future’, a core strategic pillar for becoming the most sustainable protein company on earth, User Experience focuses on digital innovations along with supporting core technologies that promote new ways of working, new ways of operating, and new ways of engaging with our customers and consumers.   
Be part of the dynamic team that creates delightful user experiences that make our people successful at their work.     
  • Modern Microsoft Office 365 solutions for the workforce, with a focus on group collaboration with Teams, SharePoint Online and Skype for Business 
  • Introduce new mobile tools for user groups with digital forms and workflows built with O365 Power Apps, Flow or other applications to replace paper-based or incongruous business processes 
  • Explore how other modern technology such as conversational agents, artificial intelligence and more can be applied to solve business problems and user pain points 
  • Grow adoption and support change management for User Experience initiatives 
  • Contribute to evolving the User Experience practice 
 The position reports to the IS Director, User Experience (UX) and is part of a group who is passionate about helping people get the most out of their technology.
 A snap shot of some of the exciting things you will lead and do:
The unofficial title of ‘Ambassador of Awesome is up for grabs…  
  • Mastermind behind change management and communications plans and execution to ensure the right people know the right things, at the right moment to adopt the new behaviours  
  • Discover what people really need from their tech tools; facilitate interviews and workshops to define clear user stories and functional requirements so our developers hit the mark with creating business value and generate “this is better than I imagined” reviews 
  • Manage the ‘Genius Bar’ program helping newcomers become proficient with their digital tools, teach old dogs new tricks, and boost conversion for project deployments    
  • Coaching and mentoring individuals or groups at all levels across the organization, including Digital Innovation Barn co-op students    
  • Consultation on User Experience perspectives and change management for IS project initiatives 
  • Ambassador for Yammer, fostering usage by putting our advice into practice and tapping into the social network  
  • Manage support call and change requests submitted to the UX queue 
  • Act as product owner for software as a service (SaaS) tools such as BrainStorm and Checkbox Survey 
  • Know our audience by continually evolving the definitions of our user personas, their pain points and journey maps  
  • Contribute to evolving the User Experience practice keeping current with the latest industry trends, research and leading practices in the technology space 
What we have to offer you:
  • Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America
  • Professional and career development opportunities, supported by our commitment to talent development through our partnership with the Ivey School of Business. 
  • Competitive Health and Wellness benefits that start on your first day of employment
  • Defined Contribution Pension Plan
  • Commitment to Learning – courses, resources and tools provided to all employees
  • Employee Assistance Program
What you will bring:
  • Leverages active listening, interviewing and observation skills to strengthen understanding and empathy while minimizing personal bias 
  • Craft effective storytelling to build understanding and compel action 
  • Accomplished presenter with executive presence, able to relate with a variety of audiences 
  • High emotional intelligence and indirect influencing skills, able to handle objections and overcome resistance to change 
  • Patience in dealing with people who may struggle with their new digital behaviours 
  • High proficiency with use of Microsoft’s core productivity applications (Office 365, SharePoint Online) and adept at picking up new technology 
  • Strong project management competencies able to lead initiatives, create project schedules, manage issues and risks, and deliver reporting to PMO 
  • A highly collaborative individual, with a strong team orientation bias 
  • 5+ years work experience in IS/IT or related field 
  • University Degree or equivalent work experience with Business Administration and/or Computer Sciences  
  • Intermediate+ skill level with design thinking and user-centered design principles; bonus for user-experience certification such as Nielsen Norman Group or like 
  • Familiarity with adult learning principles and change management best practices  
  • Experience working in an Agile framework; scrum master or product owner  
  • Communications savviness, build and deliver messages with mastery 
  • Deployment of O365 Teams or familiarity with using SharePoint a strong asset   
  • Bilingualism (English, French) is an asset but not a requirement, however patience and ability to translate tech-anese in simple terms for the non-technical consumer is a must

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods however only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.  

Maple Leaf Foods is committed to Employment Equity and maintaining a diverse workforce.  Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Attraction Team at accommodations@mapleleaf.com.  Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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