HR Services Specialist

Location: Mississauga, Ontario, Canada
Date Posted: 06-19-2018


Considering a Career at Maple Leaf Foods?

Maple Leaf Foods is Canada’s leading consumer-packaged protein company, headquartered in
Toronto, Ontario. We make high-quality, great tasting, nutritious and innovative food products under leading brands including Maple Leaf®, Maple Leaf Prime®, Maple Leaf Natural Selections®, Schneiders®, Schneiders Country Naturals® and Mina™. Our Company employs approximately 11,000 people in its operations across Canada and exports to more than 20 global markets including the U.S. and Asia.

Our people are passionate about the work they do and the products we make. As we move forward, we are determined to leverage their integrity and passion to continue to build a high-performing, values-based company enabled by high-performing, motivated and talented people.



The HR Services Specialist will be responsible for supporting the development and execution of HR Services Activities through reporting and auditing; monitoring and reporting on internal execution activities to ensure Key Performance Indicators (KPIs) and Service Level Agreement (SLA) standards are set and met or exceeded to ensure high quality and consistent service delivery.  This role is the point of contact for HR Systems data reporting related questions.  Additionally, the incumbent will be responsible for the accurate and timely management of SAP HR data, recommending audits to identify, resolve or prevent errors as required.  Accountable for delivering consistent and high-quality customer service, the HR Services Specialist will also provide support to the HR Services team with HR programs and processes, in adherence to service level standards.


  • Maintain the accuracy of the HR Services knowledge base information (Benefit/SAP/MSS/ESS Guides, Reference Material, FAQs, etc.)
  • Develop and update the HR Services team activity dashboard (process activity volume, Ticket System, trends, collect insights on SAP, weekly errors, etc.)
  • Provide relevant summaries and insights on HR Services Team Activities.
  • Execute reports and validate HR systems data integrity, resolve issues and make recommendations for process improvements as necessary (Weekly/Monthly Audit, Benefit Audit, Participation Monitor, etc.)
  • Execute other reports for validation as required.
  • Maintain the HR Services Case Management System to identify trends and patterns for insights to recommend improvements on HR processes including Process Flows/SLAs/Work Instructions/Dashboards, and others as required.
  • Deliver HR Services Training plan and measure plan effectiveness
  • Develop People Site communication and maintain the content and information on the website.
  • Flexible to support the general administration of HR programs and services in accordance with standard operating procedures and service level agreements established with the HR Centres of Excellence (COEs)


  • Demonstrated initiative and sound judgment for effective decision-making
  • Detail-oriented to perform audits and validations
  • Analytical
  • Excellent verbal and written communication skills with capability to adapt to audience needs
  • Ability to handle multiple priorities while delivering effective results within tight timelines
  • Exceptional organizational skills and a proven ability to work under pressure
  • Ability to work independently as well as a part of a team in a collaborative manner
  • Demonstrated customer service focus with ability to forge partnerships within the business
  • Ability to handle information with accuracy, security and confidentiality  


  • Post-secondary degree with a concentration in Business Administration or Human Resources preferred
  • 2 to 5 years of working experience in Human Resources
  • CHRP/CHRL designation is preferred
  • Expert use of Excel
  • Proficient use of other MS Office applications (Word, PowerPoint, Outlook) and Web-based applications
  • HRIS systems knowledge (SAP preferred)
  • Applications (ESS/MSS)
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