The Opportunity:

In this role, you will be responsible for the end-to-end operational execution of customer orders, from order receipt through delivery, for assigned customer accounts and business units. You will build strong relationships with customers and collaborate with cross-functional partners to ensure products are delivered on time and in full.

You will play a key role in troubleshooting delivery issues, managing customer claims and deductions, and supporting continuous improvement across the order-to-delivery process. This position partners closely with Sales, Buyers/Brokers, Warehousing, Production Planning, Transportation, and other logistics partners supporting domestic markets.

Any MLF team member interested in being considered for this role are encouraged to apply online by February 27. Applications received beyond that date are not guaranteed consideration.

Base Salary:  $58,000 – $87,000 CAD base pay annually

Snapshot of a Day-in-the-Life:

• Serve as the primary point of contact for Buyers or Brokers, managing day-to-day order, logistics, and inventory flow activities across assigned customer accounts
• Process customer orders through the order management system
• Proactively communicate with customers regarding shipment status, delays, or service issues
• Collaborate with Transportation to determine the most efficient delivery methods to ensure on-time, in-full performance
• Identify and proactively address out-of-stock or product shortage risks by monitoring inventory resupply and outbound order timing
• Monitor shipments in transit and resolve logistical issues to minimize service impacts
• Act as a liaison for all post-sale customer communications
• Manage customer claims and returns, balancing customer requirements with business objectives
• Validate claims, support customer negotiations, and collaborate with plants and distribution teams to address root causes and escalate issues when required
• Execute quantity discrepancy reporting and create debit/credit notes as needed
• Partner with Demand Planning, Sales, and customers to address order-to-forecast variances
• Participate in projects and process improvements to resolve short- and long-term customer service challenges
• Develop and maintain customer profiles and standard operating procedures (SOPs)
• Work closely with the Sales Director to support customer strategies and logistical requirements
• Prepare short reports and open order reports
• Support customer service performance metrics, including fill rate and service level targets
• Ensure inventory allocations are executed accurately
• Share knowledge and best practices with team members

What You’ll Bring:

• Bachelor’s degree preferred; recent graduates are encouraged to apply
• At least one year of experience in customer service, client support, or a related role
• Exposure to supply chain, logistics, warehousing, or inventory management is an asset
• Strong communication skills, both written and verbal, with a customer-focused mindset
• Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn new systems
• Experience with SAP is considered an asset
• Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment
• Highly organized, detail-oriented, and collaborative working style
• Ability to take initiative and independently prioritize work
• Strong problem-solving and analytical skills
• Effective negotiation and issue-resolution skills

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. 
• Eligible for an annual performance-based bonus
• Career development opportunities
• Comprehensive benefits package, including Medical, Dental, and Vision
• 401K plan with company match
• Paid time off and holidays

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.

The above compensation reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours.  In addition to base salary, this role is eligible to participate in Maple Leaf’s annual short-term incentive plan. 

Disclaimer:  Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board.  Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.